[PRESS RELEASE] We wish to advise the public that we have received complaints from five of our customers about a mould-like substance found in Capri Sun products, distributed in St. Lucia on our behalf by Massy Distributors and Massy Stores.
Since the reports surfaced, our quality checks done on several batches of products revealed the presence of tiny leaks in the packaging of a small percentage of products which may have affected the quality of the contents.
Earlier this week, Capri Sun products were withdrawn from stores in St. Lucia as a precautionary measure while further tests are being conducted.
As licensed manufacturers of the product on behalf of trademark owners Capri Sun AG, we deem this action necessary. We wish to assure our customers that we make every effort to ensure that our products are of the highest quality standards.
Capri-Sun products are made without preservatives. If, however, air gets into a pouch, even through a tiny hole not visible to the eye, this could affect the contents. Tiny holes, although extremely rare, can occur at any time, from manufacturing through to the shelf-loading process. Again, these instances are rare, and more than 99.99 percent of pouches never have a defect.
Consumers with Capri Sun products may return these to any Massy Store in St Lucia for a full refund, if they have any concerns.
GraceKennedy wishes to assure consumers that their safety is paramount and that providing safe, high quality products to our consumers remains our number one priority.
Consumers with questions may call Massy Stores Customer Care, Tel: 1-758-457-2404. They may also send queries by email to firstname.lastname@example.org or to email@example.com.